Frequently Asked Questions (FAQ)
- What is the effective date for new Khairat Kematian claim?
Effective 1st October 2023
- Is the previous Khairat Kematian entitlement and criteria still valid for claim?
No. All previous Khairat Kematian entitlements, criteria and Memos will be null and void.
- What is the criteria that applies for new Khairat Kematian?
Refer to MEMO
- How do I file a claim for Khairat Kematian?
Refer to MEMO
- What is the document I need to submit to make a claim?
You may refer to the Khairat Kematian claim forms below for list of documents needed to submit for claim.
- What is the entitlement amount for Khairat Kematian?
Refer to MEMO
- What is the cooling period to entitle for Khairat Kematian claim?
Members must adhere to a cooling period of three (3) months with minimum monthly reload of RM30 per month. Meaning the member must reload RM30 and remain as an active member for a minimum period of three (3) months.
Example:
Member A: Register on July 2023 and claim for Khairat Kematian on October 2023. Member A top up minimum RM30 for July, August and September and in active status. Member A entitled for Khairat kematian claim amount RM300.00
Member B: Register on July 2023 and claim for Khairat Kematian on October 2023. Member B did not top up minimum RM30 for August. Member B not entitled for Khairat Kematian claim.
Member C: Register on October 2023 and claim for Khairat Kematian on November 2023. Member C not entitled for Khairat Kematian claim due to not meet the minimum cooling period of three (3) months.
- If member made a claim for Takaful Hayat or Takaful Personal Accident but was rejected, when should the member claim for Khairat Kematian?
Member can make a claim for Khairat Kematian within 90 days of passing by submitting relevant documents.
Claim Procedure
- In order to make a claim, beneficiary is required to submit the following documents:
- Copy of Death certificate (with certified)
- IC or Passport copy of deceased (with certified)
- IC or Passport copy of beneficiary (with certified)
- A copy of police report (if available)
- Proof of Beneficiary Bank Account
- Copy of Relationship proof (Marriage certificate (if married) if not, please provide birth certificate,etc)
- Please fill in the Change of Ownership Form. Kindly re-submit to us for Change of Ownership together with the new owner's Document ID (NRIC/Passport)