• Enjoy working with a dynamic and vibrant team?

• Desire an energetic and ever changing work landscape?

• Want the perks of being in corporate, but without the bureaucracy?

Your dream job might just be right here with us at TONE HQ! Check out our currently available positions:


Main Job Responsibility :

· Resolve customer complaints via phone, email and webchat.

· Managing large amounts of inbound and outbound calls in a timely manner.

· Management and resolve customer complaints.

· Identify and escalate issues to supervisors.

· Provide product and service information to customers.

· Research, identify, and resolve customer complaints using applicable system

· Route calls to appropriate resources when needed ( eg : Digi / Tune Talk CC )

· Document all call information according to standard operating procedures.

· Follow up customer calls when issue solved and when necessary.

· Greet customers warmly and ascertain problem or reason for calling

· Close out or open call tickets using the ticketing system Freshdesk.

· Report urgent issues to supervisors.

· Listening carefully to leaders and understanding their objectives in order to carry out plans.

· Escalate issues to the relevant department and channels and work with the team to resolve the issues



Other Job Responsibility:

· Performed ad-hoc task which deemed is necessary by Contact Center Supervisor.



Additional Info:

- Telco Industry

- Hybrid workplace

- Work in shift

- Fresh graduates are welcomed to apply

Interested candidates are invited to write-in or e-mail their applications with a complete resume indicating current and expected salaries, contact details and a passport sized photograph (non-returnable) to:

B-G-1, Jalan 3/149E, Taman Sri Endah, Bangunan Endah Promenade,
Bandar Baru Sri Petaling, 57000 Sri Petaling, Kuala Lumpur
tel: +6010-5000969    email:

Please note that only shortlisted candidates will be notified.

Feel free to send us your resume even if you do not see a currently available suitable position – we will file it and keep it on hand and contact you in the event a position becomes available.

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