Careers

ABOUT THE JOB

Main Job Responsibility :

· Resolve customer complaints via phone, email and webchat.

· Managing large amounts of inbound and outbound calls in a timely manner.

· Management and resolve customer complaints.

· Identify and escalate issues to supervisors.

· Provide product and service information to customers.

· Research, identify, and resolve customer complaints using applicable system

· Route calls to appropriate resources when needed ( eg : Digi / Tune Talk CC )

· Document all call information according to standard operating procedures.

· Follow up customer calls when issue solved and when necessary.

· Greet customers warmly and ascertain problem or reason for calling

· Close out or open call tickets using the ticketing system Freshdesk.

· Report urgent issues to supervisors.

· Listening carefully to leaders and understanding their objectives in order to carry out plans.

· Escalate issues to the relevant department and channels and work with the team to resolve the issues

Other Job Responsibility:

· Performed ad-hoc task which deemed is necessary by Contact Center Supervisor.

Additional Info:

- Telco Industry

- Hybrid workplace

- Work in shift

- Fresh graduates are welcomed to apply