Kerjaya
• Suka bekerja dengan pasukan yang berdinamik dan bersemangat?
• Inginkan landskap kerjaya yang menarik dengan peluang untuk mencuba benda baru?
• Mahu bekerja untuk syarikat korporat, tanpa konsep birokrasi?
Pekerjaan impian anda mungkin berada di depan mata dengan TONE HQ! Lihat maklumat jawatan kosong di bawah:
ABOUT THE JOB
Main Job Responsibility :
· Resolve customer complaints via phone, email and webchat.
· Managing large amounts of inbound and outbound calls in a timely manner.
· Management and resolve customer complaints.
· Identify and escalate issues to supervisors.
· Provide product and service information to customers.
· Research, identify, and resolve customer complaints using applicable system
· Route calls to appropriate resources when needed ( eg : Digi / Tune Talk CC )
· Document all call information according to standard operating procedures.
· Follow up customer calls when issue solved and when necessary.
· Greet customers warmly and ascertain problem or reason for calling
· Close out or open call tickets using the ticketing system Freshdesk.
· Report urgent issues to supervisors.
· Listening carefully to leaders and understanding their objectives in order to carry out plans.
· Escalate issues to the relevant department and channels and work with the team to resolve the issues
Other Job Responsibility:
· Performed ad-hoc task which deemed is necessary by Contact Center Supervisor.
Additional Info:
- Telco Industry
- Hybrid workplace
- Work in shift
- Fresh graduates are welcomed to apply
Calon yang berminat boleh menghantar atau email permohonan yang lengkap beserta gambar berukuran pasport (tidak dikembalikan) serta resume, yang menyatakan gaji semasa dan nombor yang boleh dihubungi kepada:
B-G-1, Jalan 3/149E, Taman Sri Endah, Bangunan Endah Promenade,
Bandar Baru Sri Petaling, 57000 Sri Petaling, Kuala Lumpur
tel: +6010-5000969 email: hr@tonegroup.net
Sila ambil perhatian, hanya calon yang disenarai pendek sahaja akan diberitahu.
Anda juga boleh menghantar resume anda kepada kami walaupun jawatan yang sesuai tidak tersenarai pada waktu ini. Kami akan merekodkan resume anda, dan sekiranya ada jawatan kosong yang sesuai di masa hadapan, anda akan dihubungi.