Delivery, Refund & Return Policy

DELIVERY POLICY

 

SHIPPING

• You will be responsible for paying the shipping costs of returning your item.
• Shipping costs are non-refundable.

DELIVERY PERIOD & COST

• The delivery cost depends on the delivery area and the weight of the item.
• The minimum cost for delivery are as follows;
  1. Peninsular Malaysia – RM10.00
  2. Sabah & Sarawak – RM20.00
• The delivery period also depends on the delivery area
  1. Peninsular Malaysia – 1 to 3 working days
  2. Sabah & Sarawak – 3 to 14 working days

RETURN & REFUND POLICY

 

RETURN

• To initiate a return item, send an email to us at orders@tonegroup.net with item photos, invoice and a description of the problem and we will work to get it resolved as quickly as possible.
• Returns and exchanges must be made within 7 working days of the invoice date.
• Your item(s) will be inspected and the appropriate exchange or refunds will be issued accordingly.
• Exchanges are only offered for the same size, color, or pattern according to the product category.
• The Item received has physical damage (e.g. dented, scratched)
• The Item received is faulty (e.g. malfunction)
• The item must be returned in original and proper packaging.

REFUND

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will immediately notify you of the status of your refund after inspecting the item.